Zephyr Games Forums

How to post a bug report
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Author:  ZephyrGames [ Fri Nov 05, 2010 11:19 am ]
Post subject:  How to post a bug report

Hello there,

First off we would like to thank you for taking the time to report any problems you may be experiencing with one of our products. Your feedback and help is important to us and helps us to make better applications in the future.

When reporting bugs, we ask that you first take a look at the "Known Issues" thread that exists in each game's Technical Issues forum. This will let you know if we already have knowledge of the problem and are hard at work already fixing the issue. If you do not see your problem listed there, please do feel free to create a new thread outlining the issue you are experiencing. Please include as much detail as you can remember of the issue, as the environment and status of the game and your device are very important to us re-creating the bug on our own test stations. Additionally, any screenshots you can take of the problem you are experiencing would be greatly appreciated, you can attach them at the bottom of your new topic post. If you have not taken a screenshot with your device before, you may find handy instructions on how to do so here: http://www.tipb.com/2008/10/06/how-to-t ... he-iphone/

Thank you again for your assistance in reporting bugs!

NOTE: We cannot support bugs created on "jail broken" phones. If you are experiencing problems with one of our applications and your phone is not in factory condition we may not be able to help.

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